Last Updated: October 11, 2025

Welcome to Gian Mart. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase through our website. It also outlines your rights and our responsibilities under the Information Technology Act, 2000 and its applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our services, you agree to the practices described in this policy.

1. Collection of Your Information

When you visit our website or use our services, we may collect different types of information to provide and improve our offerings. This includes information that you provide directly to us as well as data automatically collected through cookies and analytics tools.

Personal information such as your name, email address, mobile number, billing address, shipping address, and payment details are collected when you register or place an order. We may also collect information related to your device, including IP address, browser type, operating system, and referring URLs.

We use third-party tools such as Google Analytics, Google Tag Manager, and Microsoft Clarity to collect usage and behavioral data. These services help us understand user activity and improve our platform’s performance. Transaction-related information is collected and processed securely through Razorpay for payment purposes, and your shipping details are shared with Shiprocket for logistics and order tracking.

2. Use of Demographic / Profile Data / Your Information

We use your personal and demographic information to ensure smooth transactions and deliver an enhanced shopping experience. The information collected allows us to process orders efficiently, provide customer support, communicate updates, and personalize your browsing experience.

Additionally, the data helps us analyze user preferences, improve our website’s functionality, send promotional or service-related messages, and comply with legal obligations. We may also use your demographic and behavioral data to understand user trends and enhance our marketing strategies.

3. Cookies and Tracking

Cookies are small data files stored on your device that help websites function efficiently and recognize your preferences. We use cookies and tracking technologies such as Google Analytics, Google Tag Manager, and Microsoft Clarity to understand user interactions and measure traffic on our site.

Cookies allow us to analyze how visitors navigate our website, remember login details, and display personalized content. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the site.

4. Sharing of Personal Data

We value your trust and only share personal information when it is necessary to fulfill legitimate business or legal purposes. Your data may be shared with trusted third parties such as payment gateways, logistics partners, and analytics service providers.

Razorpay handles payment processing securely, while Shiprocket assists in shipping and delivery management. We also work with Google and Microsoft services for analytics and performance tracking. All partners are required to maintain confidentiality and adhere to data protection standards. We do not sell or rent your personal data to any third party.

5. Links to Other Sites

Our website may contain links to external websites operated by third parties. These links are provided for convenience and reference. Please note that Gian Mart is not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of those websites before providing any personal information.

6. Security Precautions

We implement appropriate and reasonable security practices as mandated by the Information Technology Act, 2000 to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include the use of SSL encryption, secure servers, and restricted access controls.

Although we take all reasonable steps to secure your data, no system can be completely free from risk. By using our platform, you acknowledge that the transmission of data over the internet carries inherent risks beyond our control.

7. Choice and Opt-Out

You have the choice to opt out of receiving marketing and promotional communications from us. If you wish to stop receiving such communications, you can click the unsubscribe link provided in the emails or contact us directly at support@gianmart.com.

Even after opting out of promotional messages, we may continue to send you non-promotional communications related to your transactions, orders, or account updates.

8. Advertisements on Platform

We may display third-party advertisements on our platform to enhance our business and provide relevant offers to users. These advertisements may be customized using cookies or tracking tools to reflect your browsing interests. You can manage your advertisement preferences through browser settings or the Google Ads personalization options.

9. Children Information

Our website and services are intended for users above the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided personal data, we will delete that information immediately from our records. Parents or guardians who believe their child has shared data with us are encouraged to contact us promptly.

10. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements. Once data is no longer required, we securely delete or anonymize it to prevent unauthorized use.

11. Your Rights

Under applicable data protection laws in India, you have the right to access, review, correct, or update your personal information held by us. You also have the right to withdraw consent for certain types of processing or request deletion of your data, subject to legal and contractual obligations.

To exercise your rights, you can contact us at support@gianmart.com with a detailed request, and we will take necessary action as per legal provisions.

12. Your Consent

By visiting our website, creating an account, or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Your continued use of the platform after changes to the policy constitutes your acceptance of those modifications.

13. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any such changes will be posted on this page with the updated date. You are advised to review this page periodically to stay informed about how we protect your information.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the officer if you have any concerns, queries, or complaints regarding the collection or use of your personal data.

Grievance Officer:
Suganeshwaran T.

Email: support@gianmart.com
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

If you have any questions or grievances regarding this Privacy Policy or our handling of your information, please contact us at the email address mentioned above. We will make every effort to resolve your concern promptly and in accordance with applicable laws.