Last Updated: October 11, 2025
Welcome to Gian Mart. These Terms and Conditions govern your use of our website and services, including the purchase of products, access to information, and all activities conducted through our platform. By visiting, browsing, or purchasing from Gian Mart, you agree to comply with and be bound by these Terms. Please read them carefully before using our website. If you do not agree to any of these terms, you should not access or use our services.
1. Introduction
Gian Mart is an Indian-based eCommerce platform offering a range of products including stationery and other related goods. These Terms and Conditions constitute a legally binding agreement between you (the “User” or “Customer”) and Gian Mart (“we”, “our”, or “us”). The purpose of this document is to define the rights, responsibilities, and obligations of both parties in connection with your use of the website and services.
2. Definitions
In these Terms and Conditions, certain words and expressions have specific meanings. “Website” refers to www.gianmart.com. “User” or “Customer” means any person who accesses or uses the website or purchases from it. “Services” refer to all features, functionalities, and transactions available on the Gian Mart platform. “Products” means all goods listed for sale on our website.
3. Eligibility
To use Gian Mart and make purchases, you must be at least 18 years of age and capable of entering into a legally binding contract under Indian law. If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to these Terms.
4. Account Registration
To access certain features, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Gian Mart will not be liable for any loss or damage arising from your failure to maintain account security.
5. Products and Services
We strive to provide accurate product descriptions, images, and pricing. However, typographical errors, inaccuracies, or omissions may occur. All products are subject to availability, and we reserve the right to modify or discontinue items without prior notice. Product images are for illustrative purposes, and actual products may differ slightly due to manufacturing or display variations.
6. Pricing, Payment, and Billing
All prices listed on Gian Mart are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without notice. Payments for purchases are processed securely through third-party payment gateways such as Razorpay. You agree to provide valid payment details and authorize us or our payment providers to charge the full order amount. Orders will be processed only after successful payment confirmation. In case of payment failure or fraud detection, Gian Mart reserves the right to cancel or suspend your order.
7. Shipping and Delivery
Orders are shipped through our trusted logistics partner, Shiprocket. Estimated delivery times are provided during checkout; however, actual delivery may vary due to courier operations, public holidays, or unforeseen delays. Once shipped, customers will receive tracking details via email or SMS. Gian Mart is not responsible for delivery delays caused by third-party carriers or incorrect shipping information provided by the customer.
8. Cancellation, Return, and Refund Policy
Customers may cancel or request returns in accordance with our Cancellation and Refund Policy available on our website. Refunds, if applicable, will be processed to the original payment method within a reasonable time frame after verifying product condition and eligibility. Certain items may be non-returnable or non-refundable, and such exceptions will be clearly stated at the time of purchase.
9. User Responsibilities and Conduct
By using this website, you agree to act responsibly and lawfully. You shall not use the website for fraudulent transactions, unauthorized access, resale of goods, or to distribute harmful, obscene, or illegal content. Users must comply with all applicable laws and must not interfere with the website’s functionality or security. Gian Mart reserves the right to restrict or terminate access to any user violating these Terms.
10. Intellectual Property Rights
All content available on Gian Mart—including text, images, graphics, logos, icons, product descriptions, and designs—are the property of Gian Mart or its content suppliers and are protected under applicable intellectual property laws. Unauthorized reproduction, distribution, modification, or commercial use of our content is strictly prohibited without prior written permission.
11. Third-Party Links and Integrations
Our website may contain links to external websites and services, such as Google Analytics, Google Tag Manager, Microsoft Clarity, Razorpay, and Shiprocket. These links and integrations are provided to enhance user experience. Gian Mart has no control over the privacy practices, policies, or operations of third-party websites and shall not be held responsible for any damages or losses resulting from their use. Users are advised to review the terms and policies of any third-party sites they visit.
12. Privacy Policy
Your personal data and privacy are extremely important to us. The collection, storage, and use of your personal information are governed by our Privacy Policy, which is available on our website. By using our platform, you agree to the terms outlined in that policy.
13. Limitation of Liability
To the fullest extent permitted by law, Gian Mart shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or products. This includes, but is not limited to, loss of profits, data, goodwill, or other intangible losses. We are not responsible for any issues arising from third-party payment gateways, courier delays, or user negligence.
14. Disclaimer of Warranties
All products and services on Gian Mart are provided “as is” and “as available.” While we strive to maintain accurate information, we do not guarantee that the website will be uninterrupted, error-free, or completely secure. We disclaim all warranties, whether express or implied, including those of merchantability, fitness for a particular purpose, or non-infringement.
15. Indemnification
You agree to indemnify, defend, and hold harmless Gian Mart, its directors, employees, agents, and affiliates from any claims, damages, liabilities, losses, or expenses arising out of your use of the website, violation of these Terms, or infringement of any rights of a third party.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and shall be construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India.
17. Termination of Access
We reserve the right to suspend or terminate your access to the website, either temporarily or permanently, at our sole discretion if you breach these Terms, misuse the website, or engage in activities that may harm our interests or reputation.
18. Changes to Terms
Gian Mart reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any changes will be posted on this page along with the updated date. Your continued use of the website after such changes signifies your acceptance of the updated Terms.
19. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may contact us at support@gianmart.com. Our customer support team will respond promptly during business hours.
20. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Users may contact the officer for any concerns, complaints, or disputes regarding the handling of their information or use of this platform.
Grievance Officer
Suganeshwaran T
Customer Support
Email: support@gianmart.com
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)